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Privacy Policy

1. Introduction

At Smart Drive , we highly value your privacy and are committed to protecting your personal information. This Privacy Policy outlines what data we collect, how we use it, and the safeguards we implement to ensure your information stays secure. By using our website and services, you consent to the practices described herein.

2. Information We Collect

To provide seamless car rental services, we may collect and store the following data:

  • Personal Details: Name, email address, phone number, and billing or pickup location.
  • Booking Information: Rental dates, vehicle preferences, payment details (handled securely), and communication history.
  • Technical Data: IP address, browser type, device information, and usage data collected via cookies and analytics.
  • Communication Records: Messages exchanged through contact forms, customer support chats, or feedback submissions.

3. Purpose of Data Collection

Your data enables us to deliver excellent service and optimize your experience. We use your information to:

  • Process and confirm your car rental bookings efficiently.
  • Provide timely updates regarding your reservation and service notifications.
  • Respond promptly to your questions and customer support requests.
  • Customize offers and recommendations based on your preferences.
  • Send promotional communications with your explicit consent.
  • Analyze website usage to improve functionality and user experience.

4. How We Protect Your Information

We take your data security seriously and employ multiple layers of protection, including:

  • SSL encryption to safeguard data transmitted on our site.
  • Secure payment processors compliant with industry standards.
  • Strict access controls ensuring only authorized personnel can access your data.
  • Regular security audits, software updates, and employee training on privacy best practices.

5. Sharing Your Data

We do not sell or trade your personal information. However, we may share data with trusted partners to support our service, including:

  • Rental car providers and fleet management partners.
  • Payment gateways and financial institutions for transaction processing.
  • Marketing platforms (with your consent) for sending offers.
  • Legal authorities if required by law or to protect our rights.

All third parties adhere to strict confidentiality and data protection requirements.

6. Cookies and Tracking Technologies

Our website uses cookies and tracking tools to enhance your browsing experience and gather insights on site performance. You can control or disable cookies through your browser settings. We do not use tracking methods to collect sensitive personal data without your explicit permission.

7. Your Rights

You have the right to:

  • Access or request a copy of your stored data.
  • Correct or update inaccurate information.
  • Request deletion of your personal data (subject to legal limitations).
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, email us at [email protected] or call +91 55267-41255.

Compliance and Data Protection

At Smart Drive, we are committed to ensuring full compliance with all applicable laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We prioritize the protection of your data and privacy, implementing industry-standard security measures to safeguard your personal information.

Data Collection and Usage

We collect, store, and process personal information strictly in accordance with legal requirements and ethical standards. Our data-handling practices are regularly reviewed to maintain compliance with evolving regulations and industry best practices.

Transparency and Accountability

Transparency is at the core of our operations. We clearly outline how your data is collected, used, and stored. Our policies reflect our ongoing efforts to maintain compliance and accountability.

User Rights and Choices

As part of our commitment to compliance, we respect your rights to access, update, and delete your personal information. You can request data modifications or removals by contacting us at [email protected] +91 55267-41255.