Terms & Conditions
1. Introduction
Welcome to Smart Drive . These Terms & Conditions govern your use of our website, car rental services, and booking platform. By accessing or booking through us, you agree to comply with these terms. If you do not agree, please do not use our services.
2. Eligibility
Our services are intended for customers aged 21 and above. If you are under 21, use of our platform requires supervision or authorization from a legal guardian who accepts these Terms.
3. Account Registration
To facilitate bookings, you may create an account. You are responsible for maintaining the confidentiality of your login details and all activity under your account. We reserve the right to suspend or terminate accounts involved in misuse or fraudulent actions.
4. Bookings & Payments
When making a reservation, you must provide accurate personal and payment information. All bookings require prepayment through our secure payment gateways. Prices are shown in local currency and may include taxes unless specified otherwise.
We reserve the right to cancel or amend bookings due to fraudulent activity, pricing mistakes, or vehicle unavailability.
5. Vehicle Pickup & Return
Vehicle pickup and return must occur at the agreed locations and times. Late returns may incur additional fees. Customers are responsible for inspecting the vehicle at pickup and reporting any existing damages immediately.
If you encounter issues with the vehicle or booking, please contact us promptly.
6. Cancellations & Refunds
Cancellation policies vary by rental plan. Please review the cancellation terms during booking. Refunds, when applicable, will be processed according to the original payment method within a reasonable timeframe.
No refunds are provided for no-shows or early returns unless stated otherwise.
7. Customer Obligations
By using our services, you agree to:
- Provide truthful and accurate information during registration and booking.
- Use vehicles responsibly and adhere to all traffic laws.
- Not engage in illegal or unauthorized use of rental vehicles.
- Avoid disruptive or harmful behavior toward our staff or other customers.
- Refrain from sharing login credentials or booking details with unauthorized persons.
8. Intellectual Property Rights
All website content, including text, images, logos, and branding, is the property of Smart Drive and protected by copyright and trademark laws. Unauthorized use or reproduction is prohibited.
9. Privacy & Data Protection
Your privacy matters to us. All personal data collected is processed in accordance with our Privacy Policy. By using our services, you consent to the collection, storage, and use of your data as described.
10. Changes to Terms
We may revise these Terms & Conditions at any time. Updates will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the updated terms.
Legal Compliance and Regulations
By accessing and using our services, you agree to comply with all applicable laws and regulations, including data protection standards and online safety protocols. Smart Drive operates in accordance with international compliance requirements to ensure a safe and secure user experience.
User Responsibilities
Users are required to act lawfully and refrain from violating any local, national, or international laws while using our services. Any misuse of our platform that breaches compliance policies may result in account suspension or legal action.
Dispute Resolution and Governing Law
In case of disputes, we adhere to strict legal frameworks and offer fair resolution processes. All disputes will be governed by the laws. By using our services, you acknowledge acceptance of these terms and agree to their enforcement.
Contact Information
For questions or concerns related to our policies, please contact us at [email protected] +91 55267-41255.